Exceptional service from OCT

  • Thread starter Thread starter bob
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bob

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Had a panic on yesterday when the Atlas starter clutch threw its hand in. My bike's got a Zane unit fitted and finding Zane spares in the UK isn't very easy.

In desperation I called OCT in Germany at around 11.00 am yesterday. Dirk confirmed the parts were in stock and less than 24 hours later a DHL man knocked on my door in Shropshire and delivered a brand new Zane starter clutch. By noon the bike was a runner and back on the road.
I really like OCT, they're polite, efficient and have loads of parts on the shelves. Good people. http://www.octeam.de
 
yes I do agree with you bob, always been helpful to me , but sent e mail last few days and no reply ??

austen
 
E-mail is not the favorite communication of Dirk. Not that he does not like it, it is just to much else open to do and he prefers answering the phone over typing mails. Give him a call, that is much faster. If he doesn't answer, you can bet he is busy on the other line. The only time to avoid calling them is around noon (13:00 - 14:00 local time I think), as they take a break from the phone answering and workshop work and sit together for lunch typically. Great folks, tons of real deep knowledge and always supportive. With Piet and Roger in the workshop, they face roughly 70 years of Laverda experience. Where do you find that?

And one of a few only that are capable also to service and repair the Zane bikes, even though you get the impression that its not their favorite bike range to work on. But they do understand the design faults the bike has and try to eliminate them as much as they can. They were the first I think to identify the root cause of the crank failure and developed a solution for it which makes the crank quite reliable, which was copied by some others afterwards.

Not easy to keep your fascination up for Laverda if you see day by day what goes bang on our bikes...  ;)


 
Ventodue said:
+1.  Dirk's always done ok by me - plus Piet tells me he owns a Ducati bevel  :D.
Click to expand...

He's a lover of everything bolognese bevel and owns several rarities, but we're working hard on turning him around... 8 hours of brainwash every day! :D

piet
 
Nothing less can not be expected from OCT.
For jears i have 24hr delivery in Croatia ( and was was not EU then, usualy parts stay by custon for 2 weeks). Few times i call on sundy from racetrack, parts was there next morning ( it is some 1400km).

Best service i ever have  (bowdown).
 
...and the good news is, they reproduce parts, look for other parts to fix or fix broken parts. My 1000 SFC is currently with them, as one inlet valve had no gap anymore and the shim was also down to the smallest size already. Roger asked me to come around to see what else needed to be fixed, and that was a bit... exhaust stud had given up some years ago and was fixed by a part time fix only, now needs to get fixed correctly. Else engine was in OK state, but we'll use the time to fix it right... (Headstock bracing and some other things...).

cheers


Lothar
 
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