my Chevvy pick up broke down in February, I have RAC cover. I waited 8.5 hours in freezing cold wet conditions (no heater remember and I am 70 with kidney transplant problems) for a pratt to turn up with a 4x4 and triax trailer that (might) have been a foot too short to load the 19.5 foot long 2.35 ton vehicle onto, If it had been my trailer, it would have gone on (end of) but this prat made all sorts of excuses why to NOT EVEN TRY and left me, another 4 hours to get a 7.5 ton flat bed to recover me home and this prat (yes thats two prats in one day) could not get up my drive forwards or backwards and insisted on leaving the truck in the road! I have had many 8 leggers full of muck departing here and few delivering type 1 etc and personally driven a 90 ton seven axle crane and a 40ft artic (twice) up the same drive.
RAC sent me a "how did we do survey" about 2 weeks later, I answered every single question with the words "please get your CEO or a very senior person to contact me" I have had no response. Much to my anoyance it renewed automatically, but in reality if you want this cover there is very little choice outside of the big three, RAC, AA, Green Flag.
RAC are not my flavour at the moment.
CLEM