Is this section going to work?

  • Thread starter Thread starter bob
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sfc1000uk said:
Tetley Laverda said:
This thread was originally based on personal experience not what a stranger whispers in your ear before disappearing in a cloud of orange smoke !

Thought it was just bikes (& bits thereof) that disappeared without trace  :D

:D
The cams didnt belong to a stranger  but they nearly did ! They weren't even mine to get back but I put enough effort in as if they were. Fucking Joke right !
 
This is going to go round and round, with some of us saying he has er, 'unusual' ideas about customer service, and some saying he's a Laverda fixin' god.

Mind you, I wonder whether Andrew ever got his Mirage back?

From 2008: http://laverdaforum.com/forum/index.php/topic,70893.0.html

I know for a fact that he hadn't even by 2010!

Hardly smoke blowing around there, just deeply unhappy Laverdisti.

 
Bob, your theory that possibly the SFC was more or less forgotten by the owner is pretty much what happened.. 10 years plus it was..

Marnix

 
I remember at the time Rob I was also concerned and made quite a lot of calls myself to get the cams back to the owner as he was having difficulty contacting Steve in his unit and I believe he got them back checked out ok no charge .
 
Regards
Tetley
 
Tetley Laverda said:
I remember at the time Rob I was also concerned and made quite a lot of calls myself to get the cams back to the owner as he was having difficulty contacting Steve in his unit and I believe he got them back checked out ok no charge .
 
Regards
Tetley

Hi Tetley, I don't actually know you, although probably I'd recognise you if I saw you. You sound like a really nice bloke and no risk to offend but you are so far on the other side of the fence I cant see eye to eye with your or your stance. Theres no logic in your reasoning only emotive. I dont have an issue with said person becuase fortunately Im not reliant on anyone else for repairs, except for a couple of machining jobs.

It is not right to treat any or one person in the manners detailed clearly, you can make excuses all day long for a poor phone signal, poor internet, poor this poor that, it aint right and unfotunately its the "new" or "virgin" Laverda Owners that are being given recommendations to use this person and they are the ones ...well you work it out.

I dont have any issue with said man but I do have an issue with unwitting folks getting shafted.

The person you refer to got them back by fetching them himself ( he only wanted them checking for straightness, 1/2 hour fucking job !!), it wasn't apathy, he simply didn't want to let go of them, it's not aceptable, that is one case !! Stop excusing it. I made several phone call, They're in the van, ready to go/ the gardner or landscaper is going to deliver them etc (what 100+ miles). Whats wrong with a courier and an invoice like the rest of the world !
 
I personally know of two people and three bikes that were not returned.One of them pestered and pestered, and kept on pestering, in the meantime, the repairer moved his premises, several times, moonlight flips as well !,he just gave up, it was many years in the pestering, in the early days he visited a few times and did see the bike, but he also visited a few times and did not see the bike, "its upstairs, in my mates workshop (who is not here right now) not been brought over from the old place, just got a few things to sort etc etc", he never worked away from home and never let it go until he resolved himself to the fact that the bike probably no longer existed as a whole, and there was no point in trying to take legal action since blood does not come out of stones, he moved away from laverda motorcycling completely.

The second had more or less the same story, except that at the finish he visited the then known premises with a van, hid himself and waited, he waited for three days, aparently he is never there on a Monday (still the same?) and did not apear on the Tuesday, but he did show on the wednesday, at about 1500hrs, clutching some parts, my friend then confronted him, and it did get a bit nasty, he and his accomplice are big blokes, one of them a very fit Shwarznegger type who does not take no for an answer, and has paid a high price for his attitude in the past, they did get a collection of parts, and they were loaded into the van,There is no way of telling weather they got the correct parts back or not, but they could certainly not have built running and rideable bikes with what they got,they probably got 50% of what was their porperty, 25% that may have been someone elses, and 25% missing.Plus the repairs that the bikes were originally there for had not even been looked at.And all this involved hiring a van, camping rough, and a four hour each way ferry crossing .Costly and highly time consuming and probably not worth it other than on principle (which I uphold) to say the least but that is why many give up.I am not happy to say that I was instigational in the second man going there in the first place.
CLEM
 
we have somebody like this in my area many years he was ok then he started with using heroin , few time he ended up i hospital with broken bones as result of unhappy customers nothing helpt til he went for treatment , last years he is ok again but nobady trast him any more .
 
It is a sad fact of life that arseholes lurk everywhere.

It should be quite easy for a quiet word between owners and others, even suppliers, as to who and who not to trust.

I have had that word from friends and now avoid those concerned like the plague, a couple from the Laverda community and some big names from the bike world.

Sometimes the quiet approach has more effect than problems being aired openly.

Andy    
 
Reggie3cl said:
This is going to go round and round, with some of us saying he has er, 'unusual' ideas about customer service, and some saying he's a Laverda fixin' god.

Mind you, I wonder whether Andrew ever got his Mirage back?

From 2008: http://laverdaforum.com/forum/index.php/topic,70893.0.html

I know for a fact that he hadn't even by 2010!

Hardly smoke blowing around there, just deeply unhappy Laverdisti.
Reggie,

At the time I spoke to Andrew and checked it out with Steve.If my memeory serves me right Andrew got in touch with Steve.The bike was there.

Andy
 
KERMIT1200 said:
At the time I spoke to Andrew and checked it out with Steve.If my memeory serves me right Andrew got in touch with Steve.The bike was there.

The cynic in me says that's not necessarily the same thing as Andrew getting it back  :'(

I do agree with Reggie that this stuff does need to be out in the open so that Laverda newbies get both sides of the fixing gods - it really sours people on both the bikes & the community when they use a trader, who has been fulsomely praised, and find that there are endemic problems with him that everyone knows about but no-one bothered to tell them.

I'm not just thinking of Steve here, I sold an MZ last year to a local who had broken his 3c after spending a fortune with a highly recommended specialist in the east of England only to find that his bike ran like crap. He was so down on Laverdas (& their owners) that I thought my MZ sale was about to fall through when he saw the SFC  :(
 
sfc1000uk said:
I'm not just thinking of Steve here, I sold an MZ last year to a local who had broken his 3c after spending a fortune with a highly recommended specialist in the east of England only to find that his bike ran like crap. He was so down on Laverdas (& their owners)


Blimey, what did we do....?   :D :D :D

Joking apart and just for the record, I agree with Reggie, Rob and others that this stuff needs to be out there. My only issue was it shouldn't really be in this particular section, unless of course we divide this section into two sub forums Blokes We Like and Blokes We Don't Like at which point the arguments start all over again!
 
I can only act on my own experiences if you think I am so far one way fair enough but thats all I can be with my dealings with Steve . If we are going to slaughter one specialist lets slaughter them all because there are many bad experiences conveyed to me by Laverda owners with other "Laverda Specialists" . 

Kind Regards
Tetley 
 
Tetley, lets put things in persective here.
I am sure that there will be a few grumbles from time to time about most of them, but that particular one has had  more than a few complaints against them.
It is laudable that you stand up in defence of him, but I think sheer numbers speak volumes against.

This thread can act as a point of reference to anyone wanting to know the general consensus of opinion.
 
Tetley, I think these guys must have been pretty upset with their treatment to be so emphatic with their criticism.
I had my own dealings with the chap in question. I found him on a personal level to be a nice bloke (with me anyway) but I also was caught out by delays and excuses. Everything came good eventually but not without a lot of chasing.
I tried at a later date to have some more work done but gave up in the end because at times there was no reliable way of making contact.
It's a real shame because he knows his stuff.
Regards Pat
 
If he says something is ready,  you pay him and then he will not (despite pleading phone calls/threats/solicitors letters etc) then put your stuff it in the post to you, that makes him an idiot at best (why subject yourself to someone yelling down the phone to you every day?), a liar and definitely a pain in the arse.

If you phone him up and he says your engine is ready and you schlep all the way down to him AGAIN (at considerable cost AGAIN) to find that this is far from the case, then that makes him an idiot at best, a liar and definitely a pain in the arse.

And all the time you're getting aggro at home from the missus because your paid for stuff is not being returned to you, or you're having to spend nights away sleeping in your car because you're involuntarily taking part in the 'assisted work' scheme.

If your bike goes missing (while it's in to be fixed, let's say) for so long that you 'forget' about it (surely he must have enough sense to finish a job, bill for it and then chase the owner for payment, that's just good business) then what I reckon that is, is too libellous to write here.

That has nothing to do with his competence as a mechanic, but everything to do with his methods of dealing with (some) of his customers.
 
I can understand what you say Reggie and if that had happened to me, I would be more than angry, too. I am fortunate never to having lost anything with a shop as of yet or even in mail service. Lucky me, obviously....

I had experiences however, where I had to chase things I lent to someone and they only returned after hard pushing (by mail, phone or voice, not physically I mean...  ;) ). Some CD's or DVD's I lent I never saw coming back and even money I lent to one of my relatives I am still chasing for (and to be honest, that would pay two 750SFC's in perfect condition on current market value...), but that was half ways a business investment and it simply did not pay off. That's life. Am I angry about it - yes. Did I learn from it? Damned, yes!! Hard lesson, but one I did overcome. there are more important things in life than money, right? But Laverdas? Well... I lent a Laverda to the same relative and not only had to pick it up myself (which was not a big issue) but also had to search through all rooms and garages for the missing parts, not talking about the keys. All returned, but still I had to collect it myself. I took it as an example to teach my boys what never to do with anything they lent from anyone.

Everyone is useful for something, be it as a bad example.

cheers.
 
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